Refund and Return Policy

At Lighthouses, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund policy. Please review the following guidelines for returns and refunds:

1. Returns

1.1. You may return any defective or damaged products within 30 days of receiving your order.

1.2. To initiate a return, please contact our customer service team using our contact form with your order number and a description of the issue.

1.3. Once your return request is approved, we will provide you with instructions on how to return the product.

1.4. All returned products must be in their original packaging and unused condition.

2. Refunds

2.1. Once we receive your returned product, we will inspect it and notify you of the status of your refund.

2.2. If your return is approved, we will process a refund to your original method of payment within 7 business days.

2.3. Shipping and handling charges are non-refundable, and you will be responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

3. Exchanges

3.1. Unfortunately, we do not offer exchanges at this time. If you would like to exchange a product, you will need to return the original item and place a new order.

4. Contact Us

4.1. If you have any questions or concerns about our refund and return policy, please contact us at [email address]. Our customer service team is available to assist you and ensure that you are satisfied with your shopping experience.

By placing an order on our website, you agree to abide by our refund and return policy. If you have any questions about returning a product or obtaining a refund, please don’t hesitate to contact us. We are here to help!